Refund Policy

Refund Policy

We have a 30-day return policy, meaning you have 30 days to return your item after receiving it.

Items shaped like knives or guns are not eligible for return as they cannot pass through customs.

To be eligible for a return, your item must be in the same condition it was when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

To initiate a return, you can contact us at Support@jplus.club.

If the return is acceptable, we will send you our shipping address.

We will not accept returned items without a prior return request.

If you have any return questions, please feel free to contact us at Support@jplus.club.

Return Shipping

If the item is not defective, the customer is responsible for the return shipping to us.

Damage and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the issue and correct it.

Exceptions/Non-Returnable Items

Certain types of merchandise cannot be returned, such as perishable goods (such as food, flowers, or plants), customized items (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please contact us.

Unfortunately, we do not accept returns on promotional items or gift cards.

Exchanges

The fastest way to ensure you receive the item you need is to return the item you already have and, once your return is accepted, purchase a new item separately.

Refunds:

Once we receive and review your return, we will notify you whether your refund has been approved. If approved, the refund will be automatically applied to your original payment method. Please note that it may take some time for your bank or credit card company to process and credit the refund.